Frequently Asked Questions
We’ve been in the storage business for over 30 years throughout Arizona. We know our customers and strive to create an excellent storage experience that meets their needs and desires. We offer something for everyone, from convenient drive-up units to interior air-cooled units and all with top notch customer service. We have what you need and are here to help along the way!
Here are answers to some of our frequently asked questions. If you have a question that isn’t listed here, feel free to contact us for more information!
Renting With Arizona Self Storage
Easy Month To Month Rentals – No long-term contracts or commitments. We’re here to serve you on your timeline. Cancel anytime with notice. Only rent what you need.
Excellent Customer Service – Our customer service sets us apart from other storage companies. Over the years, we have served thousands of happy customers that become repeat customers and refer their friends and family. Our professional storage counselors offer years of storage and customer service experience to guide and direct you in a helpful and friendly manner. Moving is hard enough, our managers will help make your storage experience easy. Read for yourself what our many happy customers are saying about us in reviews. We look forward to serving you.
State-of-the-art Security – If your belongings are worth storing, they are worth keeping secure and safe. Security is our priority and all facilities have electronically controlled gate access, security cameras, video monitoring, fully fenced and well lit grounds. Many of our properties have laser grid motion detection with 24-hour Virtual Guard. Our properties are safe, clean and well lit to provide a welcoming storage experience.
Extended Access Hours – We offer generous access hours to access your unit daily between 5:00 am – 10:00 pm, 7 days a week, 365 days a year.
Our self storage units range in size from 5’x5’, which is about the size of a walk-in closet, all the way up to our 10’x30’ and 20’x20’ units, which are similar in size to a large garage.
We don’t allow the storage of the following items:
- Firearms or ammunition
- Hazardous materials
- Flammable or combustible material
- Stolen items
- Unregistered vehicles
- Illicit substances
If you have an item you’d like to store that you’re unsure about, please contact the facility manager.
Our storage facilities are accessible between 5am and 10pm every day. Contact your nearest Arizona Self Storage for more information!
We require renters to provide their own locks. However, when you sign up for auto pay, you will receive a free disc lock for extra security.
Storage and Amenities
Many of our storage facilities offer some level of climate control in select units.
- Our air-cooled storage units are kept cooler than the temperature outside with evaporative coolers.
- Our air-conditioned storage units feature even stronger cooling and temperature control than our air-cooled units.
- Our fully climate controlled storage units maintain a regulated temperature the whole year, no matter what the temperature is outside.
Yes! Many of our facilities offer drive-up access storage units, where you can pull your vehicle up right in front of your unit for easy loading and unloading.
Our storage facilities are all fully enclosed, and only accessible by electronic access gates. All of our locations also have security cameras with 24-hour video recording, and several of our facilities also feature laser grid motion detection with 24-hour Virtual Guard.
Payments and Leases
Our storage unit leases are all month-to-month, so you’ll never be locked into a long contract.
You can pay your bill online from the comfort of your home, and even set up auto pay so you never have to worry about forgetting to make a payment.
We do require renters to have storage tenant insurance, but we make the process simple by partnering with Sage Storage Insurance Services. Sage Insurance offers coverage for only $10 a month, and it’s easy to sign up when you rent your unit.
Absolutely! Our company takes pride in providing customers with a hassle-free experience through our user-friendly online payment system and comprehensive customer account management, ensuring convenience and satisfaction. Please note, for continued service and protection, we require a valid working credit card to be kept on file for all transactions.
While we do have a late payment fee in place, we proudly offer a guarantee of zero late fees if you opt for our convenient automatic payment setup. This ensures you’ll never make a late payment and a worry-free self storage experience.
We offer our customers peace of mind with our commitment to keeping the rental rate constant throughout the entire year. In contrast, many national brands entice customers with tremendously low initial move-in rates, followed by frequent and significant rate increases. At Arizona Self Storage, we believe in transparency, ensuring you can trust us to provide affordable self storage all year-round. Reach out to the facility manager for more information.
We charge a one-time $20 administrative fee instead of requiring a traditional deposit.
We do not price match competitors, as we believe our pricing is stable and fair, and we guarantee that price for a full year. Our competitors start with extremely low rates to attract customers and then sharply increase prices repeatedly, making them more expensive than our initial cost. Our pricing is designed for long-term cost-effectiveness, ensuring the best value for our customers.