Great people,great secure storage,great communications,easy payment. Very happy will use again next year.
--Larry Larry Larry
--Marcos Manuel Macias Baldenebro
Just wanted to drop a quick review on Penske truck rental and Lindsay at AZ self storage. There were some issues with our truck rental from Washington to Arizona and Lindsay was more then generous and extremely customer service driven. She made sure I left a satisfied customer. I really appreciate all your time and effort at making my rental ordeal less painful. I would highly recommend Penske and even Arizona Self Storage.
I want to thank you at Glendale Arizona Self Storage for being there when I left my previous storage facility, but for one I could trust with a true professional manager her name is Phoenix and she has a great staff that continues to be more accommodating, and with there high security cameras and safe facility makes me feel at ease to know I am looked after when I leave the complex. Don`t forget to save money by referring a friend and pick up a great truck + boxes + packing tape to help your moving needs. Check it out! There at 8049 W Glendale Ave 623-937-4088. Keep up the great work, a very satisfied customer. Thank you, J.R.
Hi! I'm so pleased with this outfit! I've always received excellent service! Very nice People that run this place. Clean and efficient storage units. I recommend it if You want Your storage to be in a safe and clean place! The service is Excellent!
I really love this place. I have been storing here for years and was looking to downsize but the size unit I wanted wasn't available. Phoenix called me last week when my unit became available and even though it was her last one she agreed to hold it for me until I could make it to the office. This place is very clean, safe and well managed. I would recommend it to anyone.
The sales lady phoenix makes it extremely difficult to make a payment. Extremely rude and condescending. Would not recommend to anyone.
I started out excited about this storage experience. The manager talked a good talk but did not walk the walk. She was anxious to make the sale but followed up on nothing. Her personality change immediately after the sale. I would not recommend this storage facility to anyone. Go down the road if you are looking. When a friend of mine,s storage got broke into there she was of no help. Basically you are just S.O.L. . The lady had storage for a long time there. The manger was very cold in regards to her loss. Disgusting place.
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Our business needed very secure and well kept storage units for a reasonable price. We now have 3+ at this very well managed facility. The units are air...
It isn't the top notch security or the well kept grounds that has convinced us to rent 3-4 of these units at a time for our business; it is the management team of Roger & Winnie. We just told a client who asked about the security of his items we will auction that they are much more secure at Az self storage than in his home. As a 30 year retired cop, I am 100% sure about that statement. The price is reasonable and - bonus- cooled units! 5-star.
My second time renting here.
Super friendly and very convenient. I rented a 22 foot Penske truck for a one way move. Unlimited miles were great
Lindsay was super friendly and I will come back next time no doubt.
We had a storage unit that we were using and I have a trailer that was parked at a storage facility far from where we lived. I asked when they would have a parking space for my small utility trailer. I was told probably within six months or so. I made it a point to call once a month to find out where my name was on the waiting list.
I consider it like this it's my responsibility to call and check on the parking space. I know they are busy with other things going on. It was a good gesture for them to contact me but I want to just say so I took responsibility for my own actions by calling them. I called and found out one was available for me. They called me three times to let me know the previous tenant had not moved there broken down vehicle yet.
Once it was time for me to move my trailer in the space was very cleaned up and everything went as it should I want to thank the staff and Sherry for making sure that I got my parking space.
Terrific service! We've tried other services, but this is the best!
Got locked in at 7:15 when having trouble with my travel trailer. Had to call 911. No reason for this if everyone has their own code to get in and out.
Super friendly and helpful! The officer manager went out if her way to help us.
Arizona Self Storage At Gilbert
Horrible manager!! Rude nasty man. Do not do truck or storage business with these people. Go elsewhere if you want someone to care. Zero stars if I could!!
I was trying to make payments on my units and Phoenix made it very difficult. I am very unhappy with the service
Phoenix and Dorsey are simply the best in the business...great customer service, very friendly and nice couple. I've been coming here off and on since the...
We will never use Arizona Self Storage due to this.
--David Wyse Livingston
Arizona Self Storage at Oro Valley
I've got to rage over the non-service we received at your Oro Valley storage unit. I can't say it was poor service because it was a blatant move to not assist at all.
We arrived at the unit to rent a truck at 12:40 to a sign that said the person was on premise and would be back in 15 minutes... We waited the 15 to no one arriving. I then called and the lady stated she was not in the office but would be back around 2pm.
My wife and I then started the car to leave and find another moving truck and notice the sign changed to "out to lunch be back in an hour"
If you don't want customers then this kind of switch of close signs would work but how can an owner stay in business with that kind of practice?
We will never use Arizona Self Storage due to this.
--David Wyse Livingston
I have used this place several times in the last few year, and every time the service has been excellent. Bruce goes above and beyond with the service, both with the truck rental and the self-storage units. I highly recommend this place.
Had a great experience renting a truck and moving in.
I just relocated to the area. Bruce is great to work with and very helpful, I recommend this business to anyone looking for secure storage.
This self storage company offers storage units of any size. The security is very good since they have 24 hour surveillance. They also have air cooled storage and at great prices!
Excellent, thorough professional service by Bruce! Exceptional value for both storage and 2 truck rentals. Even came to check on me a couple of times while I was moving some stuff into the truck. Says a lot about him as a person. It was very much appreciated! Highly recommend!
It really doesn't get better when it comes to self-storage that is fun, easy, and affordable!! Sherry is the absolute best. She has helped me out as best as she can the whole time I have been there. Renting a Penske truck here is quick, and they are ALWAYS spotless!! I will NEVER rent a Uhaul after seeing how well these trucks are taken care of. The general grounds are always clean. The security of this facility is amazing!! I loved staying here!! If I ever need storage again, I will most definitely be back!! Thank you for everything, Sherry!!!!!!!!!
Have rented and returned Penske trucks here. People are professional, accommodating and friendly. Only snag is when they aren't there you get kicked to Penske corporate. (when phoning) I will use them again, definitely.
For some reason 2 days ago, when I tried to give a pymt. it would not allow me, It would say ""There are no Data records to display"" So I was glad for reminder and the ability to able to Pay thank you.
the managing team is delightful. They always show respect and courtesy! I have never had a problem that they couldn't handle.
Self Storage Solutions is fantastic, I have had a storage unit with them for almost two years now. The facility is always neat, clean and well lit and the staff is as friendly as they are helpful. I highly recommend you check them out!
I've had a storage unit with this property for almost a year and have been extremely satisfied. The management has gone the "extra mile" for me on several occasions. One that comes to mind is they contacted me when I forgot to lock my storage unit one day. I was amazed that they patrolled the property to discover this and was very thankful! It is very clean and safe. Also, there have been a couple of rain storms so I was concerned with flooding but never had a drop of water in my unit. Just a shout out to the management team...you guys are great. Keep doing what you're doing!
Great storage company, Very affordable, love family owned business. Very quick in the process. They even showed me the the space before i paid which was great to see what I'm paying for
I have used Arizona Self Storage twice because of its convenient location. The facility is kept clean and appears quite secure. Opening an account, however, is a lengthy process. Plan on spending at least an hour for which you are charged a $15.00 administrative fee, which they assurred me would not be assessed on future rentals. This is, apparently, misinformation. This year, we called to reserve an RV storage space in September, for which we were assessed a reservation fee. We followed up with a phone call to Bruce, who identified himself as the manager. He confirmed our reservation and told us the number of our space. In early November, we called Bruce to confirm. He said they had no record of our reservation and told us to bring proof of payment. He assigned us a different space number, but told us we would have several to choose from on arrival the following week. Today, when we arrived to process the rental, there was only one space remaining, which, while adequate, was not as good as the one originally promised. We took it and spent another hour doing the paperwork. We did, however get a waiver of the administrative fee and they refunded the reservation charge. When we returned a couple of hours later to park our rig, the access code was denied, as was the second one we were given. They opened the gate for us, but at this point, they have our property and we cannot get to it unless someone is staffing the office. Supposedly, when the computer glitch is resolved, we'll finally get what we paid for. If there was a viable alternative at this late date, believe me, I would take it.
We were very pleased with the clean units, efficient service, and pleasant manner of both Barbaras who helped us with our storage needs.
I chose this place because it's not far from Avondale. I also like the fact that it is always clean even with the storms we've been getting. They also offer a senior discount which is always nice. Good people good place.
I called to cancel rv spot today. I am paid thru July 16th. They won't refund or prorate for the rest of the time we are not using the space. The spot we had was next to landscapers who are in and out all day. Uncovered space. Over priced. Look elsewhere
I use to highly recommend this place for their excellent customer service after being with them for almost 4 years , however new manager "Phoenix" has failed to fulfill this tradition after taking this position. Very rude, and actually said she "did not care if I took me services elsewhere." Very, very disappointed right now!! When asked for corporate info to speak with someone higher then her, I was told that she was "the main person to speak with, and she has the say so as to what goes on in that office" then proceeded to hang up on me. Im not the type of person to go out and "bad mouth" companies, but this was totally unacceptable and should be shared with other people. Choose wisely. Have a great day
--Carlos Valenzuela Amber Ramirez
I went to Arizona Self Storage to pick up a Penske rental truck and I met both of the managers who were incredibly nice. They knew exactly what they were talking about and answered all of my questions professionally. I also took a quick look around the facility and I have never seen such a clean storage facility and I will definitely store with them in the future!
I have used many self storage facilities, this is the first place that understands the words Customer Service! Thank you for going the extra mile. I highly recommend this place above all others.
Over the years we have rented various storage units at various places. Hands down this place is the best! Their rates can't be beat! The management is fabulous!! If you need a storage place or need to rent a moving truck this is the place to go! HIGHLY RECOMMEND!!